Project frame
SANTERNET CRM is a full customer relationship management system built to help teams manage accounts, understand portfolio health and act before customer risk becomes churn.
03Customer operations / CRM
SANTERNET CRM
A full CRM for SANTERNET that gives teams one operational view of accounts, portfolio health, customer risk and retention signals.
Project in development
Focus
Customer operations / CRM
Technologies / disciplines
CRM architecture · Account intelligence · Retention workflows
Status
Project in development
System direction
The portfolio overview brings account value, retention signals, health scoring, active-account visibility and risk alerts into one executive workspace. Account segments, activity recency and prioritisation support a clearer view of the customer base.
Working model
The CRM is designed to move from fragmented account lists to structured customer operations: monitor account health, identify accounts at risk, prioritise follow-up, review churn signals and keep account context available for the team.
Current state
Full CRM case study for SANTERNET. The interface direction covers account management, portfolio overview, churn-risk analysis and customer-health workflows. Dashboard figures are illustrative; no commercial performance claims are published here.
Have a related challenge?